How can we help?

Same day. Sign up, upload a call, see a scored result. No professional services, no IT project, no hardware. For GoTo Connect integration or custom rubric configuration, allow a few additional days. Email hello@dibr.ai if you want a guided setup.

English and Spanish are primary — full QA scoring, BI, and compliance monitoring in both, including mixed-language and code-switching calls. Transcription supports 45+ languages. For languages outside English and Spanish, transcription works but scoring accuracy may vary — contact us before onboarding a non-EN/ES operation.

No IT required for any of these:

• Browser recorder — record calls directly in DiBR from any browser, no dialer access needed
• GoTo Connect — OAuth 2.0 setup in minutes; GoTo pushes recordings automatically
• Audio upload — drag and drop MP3, WAV, M4A, FLAC, OGG, or WEBM (up to 200MB per call)
• CSV bulk import — upload a spreadsheet of call metadata + audio references, up to 50MB
• REST API — programmatic ingest for developers (POST /api/v1/calls, API key auth)

CRM sync and additional CCaaS platforms are not available yet. Email us about your current platform.

All data is processed and stored on US-based infrastructure. Your data is used exclusively to deliver the DiBR service — it is never sold, shared, or used for any other purpose. Only your account users (per their assigned role) can access your data. DiBR staff access is limited and audit-logged. Data is encrypted in transit and at rest.

Retention depends on your plan tier — 30, 90, 180, or 365 days for audio recordings. Transcripts and analysis results are retained for 7 years by default, configurable per account. Extended audio retention beyond your tier default is available for an additional fee — useful for regulated industries with longer record-keeping requirements. You can delete recordings from your account at any time; deletion is permanent and propagates within 30 days.

PII is redacted from all transcripts, exports, and reports — phone numbers appear as ***-***-1234, customer names as "Customer." The raw recording is stored under your account per your retention settings. Any export or share you generate from DiBR contains zero PII. If a caller states a social security number, credit card number, or similar sensitive data, it is masked in the transcript before any analysis runs.

No. Your call data is never used to train any model. It is processed to deliver your scored results and nothing else.

Yes. DiBR ships with industry-specific rubrics ready to go, but every dimension is configurable. Send your existing scorecard to hello@dibr.ai and we'll map it into DiBR's rubric system as part of onboarding.

Per minute — you pay for the call minutes you process, not for seats or user licenses. Five tiers: Pay-as-you-go, Starter, Growth (adds BI), Advanced, and Enterprise (custom volume and contract). No annual commitment required on self-serve plans. A $10 trial credit is applied to new accounts. See the pricing page for details.