You're reviewing 5% of your calls.
DiBR covers 100%.
Every call transcribed, scored across ~20 quality assurance (QA) dimensions, and analyzed for compliance risk, revenue signals, and customer intelligence. In seconds. No manual review. No sampling. Real connection with 100% of interactions.
Built for contact centers of all sizes — from single-location SMBs to multi-location operations across the US and Mexico. Live in days, not weeks.
Your Quality Assurance program sees <5% of what's actually happening.
95% of calls go unreviewed
Manual QA samples 1–5% of call volume. The agent with the compliance problem, the upsell pattern nobody knows about, the churn signal in customer language — none of it surfaces.
Compliance violations after the fact
TCPA, FDCPA, HIPAA, LFPDPPP, PIPEDA — one call without the required disclosure can create systemic exposure. You currently find out when someone complains. With DiBR, you find out even when nobody says a word.
Revenue signals are invisible
Competitors mentioned on calls, upsell moments not taken, pricing objections that repeat across 40 calls or multiple agents — this data exists in your calls. You're not using it.
Three steps. Under 90 seconds per call.
Send your calls
No IT required — three ways to get calls into DiBR: record directly from your browser with an open microphone (no software install, works on any device); upload recordings directly, as simple as drag and drop; or connect GoTo Connect via OAuth for automatic delivery. Deepgram Nova-3 transcribes in 45+ languages, English and Spanish primary, with speaker diarization and PII redaction.
Every call is analyzed
Anthropic Claude evaluates the call across ~20 quality assurance (QA) dimensions, generates compliance flags, predicts customer satisfaction (CSAT) and Net Promoter Score (NPS), and identifies key business signals.
Your team acts on the intelligence
Scores, alerts, and business intelligence (BI) reports appear in your dashboard. Pattern alerts fire as patterns emerge. Ask DiBR answers operational questions in plain language. Your business in your hands, and management listening to ALL customers.
One call. Multiple layers of intelligence.
Every call DiBR processes returns a scored record across quality, compliance, customer intelligence, revenue signals, agent behavior, and operational patterns, automatically. But QA is just the beginning — Business Intelligence derives from it, and you will be pleasantly surprised.
Built for contact centers that need more than a scorecard.
100% coverage,
not sampling.
You can't manage what you can't see. Other tools review 1–5% of calls. DiBR scores every call your team takes — automatically, in under 90 seconds. The other 95% stops being invisible.
Per-minute,
not per-seat.
Pay for what you process, not for headcount you have. A 30-agent team with high volume and a 60-agent team with low volume should not pay the same. With DiBR, they don't.
Bilingual
from day one.
Built for US and Mexico operations. EN, ES, and mixed-language calls handled natively. Compliance rules apply by jurisdiction — TCPA and FDCPA for the US, LFPDPPP for Mexico — automatically.
Prescriptive,
not just descriptive.
Most platforms tell you what happened. DiBR tells you what to do. Outcome Reverse-Engineering and Prescriptive Recommendations turn your call data into specific, actionable guidance — not dashboards to interpret.
Live in days,
not months.
No professional services. No dedicated IT project. No hardware. Sign up, upload calls, see results — the same day. Self-serve from day one. We're here when you want us; not in your way when you don't.
Ask DiBR,
not your analysts.
Operational questions answered from your actual call data — in plain language. No dashboard to interpret. No analyst queue. Type the question, get the answer.
Purpose-built for regulated, high-volume contact centers.
How much is your unreviewed 5% costing you?
Three inputs, one estimate. Full breakdown — compliance exposure, QA staff savings, and missed revenue by call type — on the calculator page.
What would full coverage be worth to you?
Conservative model. Estimates based on internal modeling and industry benchmarks.
See 100% of what's happening in your contact center.
Sign up and upload your first calls today. Or talk to us first — we'll walk through the dashboards using your type of operation as the reference.